FAQ
Frequently Asked Questions (FAQ)
What is an outpatient clinic?
An outpatient clinic provides medical services to patients who do not require overnight hospitalization. Patients visit for consultations, treatments, tests, and minor procedures that can be completed within a few hours, allowing them to return home the same day.
How do I make an appointment?
You can easily make an appointment by calling our clinic at 06-799 5470 or 017-732 8144. We also accept walk-ins, though we recommend booking ahead to minimize wait times.
Do I need a referral to see a doctor?
No, you do not need a referral to schedule an appointment with our doctors for general consultations. However, if you are seeking specialist care, a referral from a primary care provider may be required.
What types of insurance do you accept?
We accept a variety of insurance plans. Please contact our billing department at 06-799 5470 or 017-732 8144 to confirm if your specific insurance plan is accepted. We also offer payment plans for patients without insurance.
Can I walk in without an appointment?
Yes, we accept walk-in patients, but please note that waiting times may vary. We recommend scheduling an appointment in advance for quicker service.
What should I bring to my appointment?
For your appointment, please bring the following:
● Valid photo ID
● Insurance card (if applicable)
● Any medical records or recent test results relevant to your visit
● A list of medications you are currently taking
What services do you provide?
We offer a wide range of general outpatient services, including:
● Routine check-ups and general consultations
● Preventative care, including vaccinations and screenings
● Minor illness and injury treatment
● Chronic disease management (e.g., diabetes, hypertension)
● Lab services for diagnostic testing
● Health education and counseling
Can I request a specific doctor for my appointment?
Yes, you can request a specific doctor when scheduling your appointment. We will do our best to accommodate your preference, though availability may vary.
Do you offer telemedicine or virtual consultations?
Yes, we offer telemedicine services for certain consultations. Please inquire when booking your appointment if you’d like to schedule a virtual visit.
How do I get my lab test results?
Lab results are typically available within certain time frame after your test. You will be contacted by our office with the results or instructions for follow-up care. You can also access some results through our online patient portal.
What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule your appointment, please contact us at least within 24 hours in advance to avoid a cancellation fee.
Do you provide emergency care?
No, we are not an emergency care facility. If you have a medical emergency, please visit the nearest emergency room or dial 017-732 8144.
How can I pay for my visit?
We accept payment via cash, credit/debit cards, and most major insurance plans. If you’re paying out-of-pocket, our billing department will assist you with pricing and payment options.
Is there parking available at your clinic?
Yes, we have a lot of parking available for patients. Our parking lot is conveniently located just outside the clinic entrance.